At TimeSavers Courier, we strive to accommodate our client's needs while ensuring efficient and reliable delivery services. Our cancellation policy aims to balance flexibility for our clients with the need to efficiently manage our delivery operations.
Prior to Driver Dispatch: Clients may cancel their delivery request before a driver has been dispatched with no cancellation fee.
Driver Enroute - Within Greater Columbus Area: If a cancellation is made after the driver has been dispatched and is enroute within the greater Columbus area, a cancellation fee of 25% of the delivery charge will apply.
Driver Enroute - Outside Greater Columbus Area: For cancellations made after the driver has been dispatched and is enroute outside the greater Columbus area, a cancellation fee of 50% of the delivery charge will apply.
After Pickup: Once a package has been picked up by our driver, a cancellation fee of 100% of the delivery charge will apply.
We understand that emergencies happen. We will assess emergency cancellations on a case-by-case basis and may require documentation to process a refund, if applicable.
To cancel your delivery, please reach out to our customer service team via:
Phone: (614) 841-9609
Please have your contact details ready to facilitate a swift cancellation process.
Should you need to change the details of your delivery instead of canceling, please inform us as soon as possible.
TimeSavers Courier reserves the right to modify this cancellation policy as necessary. Changes will take effect immediately upon their publication on our website. We encourage our clients to review the policy periodically to remain informed of any updates.